Privacy Policy — Basetender LLC

1. Overview

This Privacy Policy explains how Basetender LLC collects, uses, discloses, and protects information when you use our multi-tenant operations software for trucking companies and freight brokerages. By accessing or using the Service, you agree to this Policy. For terms governing your use of the Service, please see our End-User License Agreement (EULA).

2. Scope & Roles

Basetender provides a multi-tenant SaaS platform. We generally act as a service provider / processor for customer (tenant) data you or your organization input into the Service. For our own website analytics, billing, security, and account management, we act as a business / controller.

3. Information We Collect

3.1 Account & Tenant Information

Tenant profile (company name, DOT/MC or brokerage identifiers where provided, billing contacts)
User profile (name, email, role, authentication data)

3.2 Operational Data (Customer Data)

Loads, routes, carrier/broker records, documents (e.g., PODs, invoices), equipment details, and related logistics data
Financial records you choose to sync or store (e.g., receivables, payables)

3.3 Integrations & Third Parties

Accounting integrations you connect (e.g., QuickBooks) and the data you authorize for sync
Other integrations you enable (e.g., email, storage, maps), subject to their permissions

3.4 Device & Usage

Log data (IP address, browser type, timestamps), cookies or similar technologies
In-app activity for security, troubleshooting, and product improvement

4. How We Use Information

To provide, secure, maintain, and improve the Service
To authenticate users and manage accounts/tenants
To process data you choose to sync with connected integrations (e.g., QuickBooks)
To provide support, detect abuse or fraud, and enforce our EULA
To communicate service updates, security notices, and transactional emails
With consent or as permitted by law, to send product or feature announcements (you can opt out anytime)

5. Legal Bases (EEA/UK only)

Where applicable, we process personal data based on: (a) performance of a contract; (b) our legitimate interests in operating and improving the Service; (c) compliance with legal obligations; and (d) consent, where required.

6. Sharing & Disclosure

Service Providers / Sub-Processors: hosting, storage, email delivery, analytics, logging, error tracking, customer support, billing.
Integrations You Authorize: if you connect QuickBooks or other third-party tools, we share/sync data as you configure.
Legal / Safety: to comply with law, protect rights, investigate misuse, or respond to lawful requests.
Business Transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

We do not sell personal information. We do not share customer data with third parties for their own marketing purposes.

7. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Tenants may request deletion of certain data through in-product tools or by contacting us.

8. Security

We employ administrative, technical, and physical safeguards appropriate to the nature of the data we process (e.g., encryption in transit, access controls, monitoring). No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. International Transfers

We may process data in the United States and other countries. Where required, we implement appropriate safeguards for cross-border transfers (e.g., standard contractual clauses).

10. Your Rights & Choices

Access, Correction, Deletion: Tenants can view, edit, export, or delete certain data via the Service or by contacting us.
Marketing Preferences: You can opt out of non-transactional emails via unsubscribe links.
Cookies: Manage preferences through your browser or device settings; some features may not function without certain cookies.

California (CCPA/CPRA)

California residents may have rights to know, access, delete, correct, or opt out of certain sharing. We act as a “service provider” for customer data and as a “business” for our own site/app operations. To exercise rights, contact us at the email below.

EEA/UK (GDPR)

You may have rights to access, rectify, erase, restrict, or object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

11. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

12. Cookies & Tracking

We use cookies and similar technologies to provide core functionality (authentication, session management), analyze usage, and improve the Service.

Strictly Necessary: required for login and security.
Functional: remember preferences.
Analytics: usage trends to improve performance.

Most browsers let you control cookies. Blocking essential cookies may prevent you from using the Service.

13. Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no common industry standard, we do not respond to DNT at this time.

14. Changes to This Policy

We may update this Policy from time to time. We will post the updated version and revise the Effective Date above. Material changes may be communicated via the Service or email.

15. Contact Us

Questions or requests regarding this Policy can be sent to:

Basetender LLC
Email: [email protected]

16. Related Terms

Use of the Service is also governed by our End-User License Agreement (EULA).